Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us when you:

• Contact us for water damage, fire damage, or storm damage restoration services
• Request a free estimate or emergency consultation
• Submit our contact form or call our 24/7 emergency hotline
• Schedule an appointment or service visit
• Provide feedback about our services
• Subscribe to our newsletters or service updates
• File an insurance claim through our assistance

This information may include:

• Full name and contact information (phone, email, address)
• Property details and location of damage
• Description of restoration needs and emergency situations
• Insurance company information and policy details
• Photos of damage for assessment purposes
• Billing and payment information
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geographical location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website and search terms used
• Device information and screen resolution
• Date and time of visits

2. How We Use Your Information

Service Delivery

• Provide emergency restoration services for water, fire, and storm damage
• Schedule and coordinate service appointments
• Dispatch emergency response teams 24/7
• Assess property damage and provide restoration estimates
• Coordinate with insurance companies for claims processing

Communication and Support

• Respond to your inquiries and provide customer support
• Send project updates and service notifications
• Follow up on completed restoration work
• Provide maintenance reminders and prevention tips
• Send emergency alerts for severe weather in your area

Business Operations

• Process payments and maintain financial records
• Comply with legal and regulatory requirements
• Improve our services based on customer feedback
• Analyze website usage to enhance user experience
• Maintain business records and documentation

3. Information Sharing and Disclosure

We may share your personal information only in the following circumstances:

Service Providers and Contractors

We may share information with trusted third parties who assist us in providing restoration services, including:

• Licensed contractors and subcontractors
• Equipment suppliers and specialty service providers
• Environmental testing laboratories
• Cleaning and restoration specialists
• Construction and building professionals

These parties are contractually obligated to protect your information and use it only for authorized purposes.

Insurance Companies

With your consent, we share relevant information with your insurance company to:

• Facilitate claims processing and approval
• Provide damage assessments and repair estimates
• Submit required documentation and photos
• Coordinate payment and settlement processes

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent or investigate fraud, security issues, or illegal activities
• Comply with health and safety regulations

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction. You will be notified of any such change.

Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Secure servers with SSL encryption for data transmission
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure data backup and recovery procedures
• Access controls and authentication protocols

Physical Safeguards

• Secure facilities with restricted access
• Locked filing cabinets for physical documents
• Surveillance and alarm systems
• Secure disposal of sensitive documents

Administrative Safeguards

• Employee training on privacy and security practices
• Background checks for employees handling personal information
• Regular updates to security policies and procedures
• Incident response and breach notification procedures

Please note: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the fullest extent possible.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

• Right to Access: Request a copy of the personal information we have about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Update: Update your contact preferences and information at any time

Control and Deletion

• Right to Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request your information in a portable format

Communication Preferences

• Opt-out: Unsubscribe from marketing communications at any time
• Preference Management: Choose which types of communications you receive
• Emergency Communications: Note that you cannot opt-out of service-related emergency communications

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Cookies and Website Technologies

How We Use Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide relevant content and services
• Enable certain website features to function properly

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and choices
• Performance Cookies: Measure and improve website performance

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect certain website functionality.

7. Third-Party Links and Services

Our website may contain links to third-party websites, including:

• Insurance company portals
• Weather services and emergency alerts
• Social media platforms
• Professional association websites
• Supplier and partner websites

We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and customer support
• Comply with legal and regulatory requirements
• Maintain business records and documentation
• Resolve disputes and enforce agreements
• Protect against fraud and security threats

Typically, we retain customer information for:

• Active customers: Duration of service relationship plus 7 years
• Website visitors: Analytics data for up to 3 years
• Marketing data: Until you opt-out or 5 years of inactivity
• Legal requirements: As required by applicable law

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. State-Specific Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it's used, shared, or sold.

Other State Laws

We comply with applicable state privacy laws. If you have specific questions about your rights under state law, please contact us.

11. International Data Transfers

Your personal information is primarily stored and processed in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect:

• Changes in our business practices
• New legal or regulatory requirements
• Technological advances and security improvements
• Customer feedback and requests

When we make changes:

• We will post the updated policy on this page
• We will update the "Last Updated" date
• For material changes, we will provide additional notice via email or website notification
• Your continued use of our services constitutes acceptance of the updated policy

13. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We are committed to resolving privacy concerns promptly and will respond to your inquiry within 48 hours for urgent matters and within 30 days for all other requests.

14. Service Areas Covered by This Policy

This privacy policy applies to all services provided by Easley Contractors Inc., including:

Services:

• 24/7 Emergency Water Damage Mitigation
• Fire Damage Restoration and Smoke Cleanup
• Storm Damage Restoration and Repairs
• Insurance Claims Assistance
• Emergency Board-up and Tarping Services

Geographic Areas:

We proudly serve customers throughout the greater Memphis area, including:

• Memphis, Tennessee
• Germantown, Tennessee
• Collierville, Tennessee
• Bartlett, Tennessee
• Cordova, Tennessee
• Lakeland, Tennessee
• Millington, Tennessee
• Arlington, Tennessee
• And surrounding communities